1. Introduction
At R3G, protecting your personal information is a top priority. This policy explains how we collect, use, store, and share your personal data in accordance with South Africa’s Protection of Personal Information Act (POPIA).
2. Who We Are
R3G (“we”, “us”, “our”) refers to the operators of r3g.co.za. If you have questions, you can contact our Data Protection Officer at: Email: admin@r3g.co.za
3. What Information We Collect
We collect personal information when you:
- Complete contact forms or subscribe to our newsletter (e.g., name, email, phone)
- Interact with our site analytics (e.g., IP address, device, browsing behavior via cookies) Cookie collection is anonymous unless consent is explicitly given.
4. How We Use Your Information
Your data may be used for:
- Communicating with you regarding inquiries or updates
- Fulfilling contractual or service-related obligations
- Improving our website, services, and user experience
Legal grounds for processing include consent, contract, or legitimate interests permitted under POPIA.
5. Sharing and Disclosure
We may share personal information with:
- Trusted third-party service providers (e.g., email platforms, analytics services) under strict confidentiality agreements
- Legal or regulatory authorities, if required by law
We do not sell or trade your personal data.
6. Cross-Border Transfers
If your data is transferred outside South Africa, we ensure it is protected with similar security safeguards as locally held data.
7. Security Measures
We take reasonable technical and organisational measures to secure your personal information, including encryption and secure servers. While we strive for protection, no system is completely immune to unauthorised access.
8. Data Retention
We retain your personal data only as long as necessary for the purpose it was collected, or as required by law—whichever is longer.
9. Your Rights as a Data Subject
Under POPIA, you have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate data
- Request deletion of data (subject to legal or business necessities)
- Object to or restrict certain processing activities
- Complain with the Information Regulator if you are unsatisfied with our response
10. Cookies and Tracking
We may use cookies to optimise website functionality or gather usage metrics. If and when we collect personal data via cookies, we will request your permission beforehand.
11. Policy Changes
We may update this policy from time to time. Substantial changes will be communicated via our website.
12. Contact Us
For any privacy concerns or to make use of your rights, please contact:Email: admin@r3g.co.za